Terms of service
These conditions are valid on 07/11/2020
1. Field of application
This online store is operated by the company Matcha Botanicals, Rue Caroline 17, 1003 Lausanne. These General Terms and Conditions of Sale (hereinafter referred to as "GTC") apply to all contracts concluded between you in your capacity as customer (you, yours) and us in our capacity as operators of the online shop www.beedelivery .ch (hereafter: us, our). In the context of ordering operations, you acknowledge the GTC in their version in force at the time of placing your order. To be binding, all oral or telephone agreements must be confirmed in writing. This written form requirement is also met when a statement is contained in an email.
The representation of the products on the online store is not legally binding on us and constitutes only a non-binding online catalog. If you only add products to the "basket", this does not constitute a binding order. An order for the products contained in the shopping cart only becomes binding when you click on the "Order" button on the order page. The correct receipt of this order is immediately confirmed by an automatic e-mail and constitutes a contractual agreement. Consent is expressed subject to legal admissibility and the availability of the goods ordered. If we are unable to process your order, you will receive a notification of non-availability. The availability announcements in the shop serve as information but not as confirmation of delivery and may prove to be incorrect. Variations in prices due to variations in crops or currencies are possible. The decisive price is that entered at the time of the conclusion of the order. A maximum of one customer account per household / business is permitted unless specifically requested and authorized by mutual written consent.
3. Delivery and delivery costs
We deliver the merchandise you ordered to the address you specified when ordering. It may happen that a product is not available, in which case you will receive an email informing you and offering you an alternative. In some cases, we may change your order with an equivalent or better product. If you are not satisfied with this change, all you have to do is inform our customer service department who will refund the product. If you are not at home, we take the liberty of leaving your delivery on your doorstep or according to the instructions you left at the end of your online order. We are always entitled to make partial deliveries and services. If this is the case, we will reimburse you for the missing products or, if an additional delivery is possible, we will cover the additional shipping costs. Delivery is defined as "delivery to the letterbox".
Delivery rates: see page "Delivery"
For all deliveries, the price indicated includes the applicable value added tax.
4. Retention of title and termination of the contract and modifications
We retain ownership of the merchandise until full payment for it. If you should violate the contract, for example if you do not respond to a payment reminder, we may, after a certain period of time, withdraw from the contract and demand the return of the merchandise still in your possession. We reserve the right not to enter into a contract following negative results of a credit test. Vouchers purchased cannot be returned and refunded. A change of delivery window is possible at the latest 2 working days before the delivery date.
5. Due date and payment
We only accept the payment methods mentioned in the ordering procedure. The purchase price as well as the delivery costs are valid from the conclusion of the contract.
The vouchers are only valid under the conditions described on them. It is forbidden, without prior written consent, to create other vouchers. If the voucher should not be used in full, the rest will be posted to the account for a future order. The accumulation of shares, coupons and discounts is not possible.
6. Guarantee and liability
If the delivered goods are incomplete or damaged, for example a product defect or delivery error, we will make sure to remedy this by another delivery if possible or we will reimburse the missing or damaged products. Our responsibility for our own errors, as well as those of our employees and agents is limited to the part stated above. In cases where Product A is not available from Producer A in Grade A, we would like to purchase Product A from Producer B in Grade A for you to receive a complete order. If you are not satisfied with this change, all you have to do is inform our customer service department who will refund the product.
Supplier and contractual partner of the offer of this website:
Matcha Botanicals, Rue Caroline 17, 1003 Lausanne, Switzerland
When making a purchase on one of our sites, you place an order with Matcha Botanicals, Rue Caroline 17, 1003 Lausanne, Switzerland. Your order corresponds to a service provided by Matcha Botanicals, Rue Caroline 17, 1004 Lausanne, Switzerland, assistance, related customer services, and placing an order for the shipment of physical products to suppliers based on the country or customs union of your order.
Matcha Botanicals, Rue Caroline 17, 1003 Lausanne, Switzerland does not send physical products directly. All physical products are shipped by the company's local suppliers. Contact us to find out more about this.
France and European Union: the legal representative is Matcha Botanicals J. Gasche, 16 Avenue Cap-de-Croix, 06100 Nice, France; VAT number: FR60890072598
8. Data protection
We use the data that you have communicated to us for the purpose of carrying out your order. Your data will be passed on to the shipping company responsible for the delivery to the extent that this is necessary for the delivery of the goods. For the conduct of payment transactions, we send your payment data to the financial or credit institute responsible for your payment. We do not pass your data on to third parties for advertising purposes. After complete processing of the order and its payment, these data are blocked until further use by you, and will be deleted after expiry of the data retention periods intended for commercial and tax law purposes, in the event that you have explicitly opted for not using your data. We protect our website against the loss, destruction, access, alteration and dissemination of your data. Despite frequent checks, we cannot protect ourselves from all dangers. In accordance with the Federal Data Protection Act (LPD), you have the possibility of permanently obtaining free information about the data stored on you and you have the right to correct, block or delete this data. . All inquiries can be sent electronically. For any questions about your data, please contact our customer service.
Email advertising (newsletter)
If you sign up for our newsletter, we use the data required for this in order to send you our newsletter regularly by e-mail. Unsubscribing from the newsletter is possible at any time and can be done using the link provided for this purpose in the newsletter. In addition, we allow ourselves to use your newsletter subscription for remarketing purposes on social networks, such as Facebook etc.
Social Media Plug-in
Facebook Social Plugins
Our website uses Social Plugins ("Plugins") from the social network facebook.com, operated by Facebook Inc., 1601 S. California Ave, Palo Alto, CA 94304, USA ("Facebook"). These plugins can be identified by means of the Facebook logo (white "f" on a blue background, expressions "Like") or by means of the expression "Facebook Social Plugin". The list and appearance of Facebook Social Plugins can be viewed here: https://developers.facebook.com/docs/plugins/.
When the user clicks on a web page of our site that contains such a plug-in, his browser establishes a direct connection with the Facebook servers. Facebook transmits the content of the plugin directly to your browser, which embeds it in the web page. The provider therefore has no influence on the extent of the data that Facebook collects by means of this plug-in and informs users according to its own knowledge. By incorporating the plugins, Facebook is informed that a user is viewing the respective page of our site. If the user is logged in to Facebook, Facebook can assign the consultation to their Facebook account. When users interact with the plugin, for example by clicking the "Like" button or writing a comment, your browser transmits the corresponding information directly to Facebook where it is saved. If the user is not a member of Facebook, it is still possible for Facebook to know their IP address and save it.
Refer to Facebook's guidelines on the protection of personal data with regard to the purpose and extent of data collection as well as their processing and use by Facebook, as well as with regard to rights and setting options for the protection of users' privacy. https://www.facebook.com/about/privacy/.
If a Facebook user does not want Facebook to collect this data about him and link it to his membership data stored with Facebook, he must log out of Facebook before visiting the website.
Twitter Plugins (eg „Twitter“ -Button)
9. Customer reviews
The comments written about our products on our website give us the right to an exclusive and unlimited use of them. We reserve the right to display a review only for a short time, in a short version or not to display it at all. A customer review only gives the opinion of a customer and may not be how we think it is.
10. Alcoholic beverages
We do not sell alcoholic products.
11. Right of cancellation
Cancellation of subscriptions: If a customer has chosen a subscription option, it must be canceled at least 5 days before the next delivery. Cancellation and modification of orders is possible up to 2 working days before the delivery day.
12. Competent court
Our commercial activity is governed exclusively by Swiss law. The ineffectiveness of some particular provisions of the contract conditions does not lead to the ineffectiveness of the entire contract. The parties choose the forum at the registry of the Lausanne court. The current version of the general conditions is published on www.matchabotanicals.ch.